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Finding the Right Provider for a Successful Data Center Migration

shutterstock_328634297There are several steps that businesses should consider when migrating to new data centers. Following are ways to ensure that the right colocation provider is chosen prior to migrating to a new facility.

Learn How the Provider Got Started

A data center colocation provider should have a solid understanding of the industry. Reliable providers that know what they’re doing will have a long record of operating colocation data centers and will be able to demonstrate an extensive knowledge of the industry. A good provider will not have gone through the mergers and acquisitions that other less reliable providers may have experienced.

Providers should also own their own facilities rather than leasing from others, as they may charge customers more to help pay off the facility owner’s costs for additional space.

Make Sure Providers Offer Sufficient Customer Service

Dependable colocation providers usually offer on-site customer service with localized experts. They should also be able to provide a complete track record that proves the effectiveness of their response. Providers with unskilled employees and a history of too much acquisition aren’t as likely to give customers what they need.

Pick a Provider with Consistent Facility Relocation Strategies

If a provider purchases or leases another facility, it may decide to move out of a previous one, which can be inconvenient for customers that benefit from existing local facilities. To avoid this, it’s best to choose a provider that owns its own facilities and puts the needs of customers over relocation needs.

Avoid Providers that Deal with Third Parties

Another important aspect to consider is the use of third parties for multiple capabilities. For example, a provider may partner with another company for network connectivity. If that partnership falls through, customers will need to turn to a different provider for network connectivity. To avoid this headache, it’s ideal to select a provider that offers both network connectivity and facility resources in a bundle on its own, helping to guarantee that dissolved partnerships won’t negatively affect customers.

Check for Vulnerability to Outages and Other Risks

Another element that can devastate data centers is the tendency to experience outages. Customers can suffer from severe loss of revenue if outages are frequent and last long enough. To prevent this issue, make sure providers experience minimal outages by looking at their history. A good provider will also remain transparent about any history of security breaches, fires, and other aspects of their company such as its environmental footprint. Providers with few issues are likely to help customers benefit from effective procedures and innovative systems.

With these elements in mind, businesses can better determine which data center colocation provider is right for them.

How VoIP Systems Can Make Businesses More Productive

shutterstock_328634297As businesses contend with large numbers of calls and massive amounts of data, they continue to search for a solution that makes it easy to meet business and customer service goals while saving time. Enter Voice over Internet Protocol (VoIP), which keeps communications systems efficient and cost-effective.

VoIP uses a broadband Internet connection to handle phone calls, video, and other content. This system makes customer service more effective because of centralized data storage. Following are some of the many benefits that companies can experience with VoIP.

Fewer Expenses on Customer Communications

Many companies communicate with customers primarily through the phone, which can incur high costs when using traditional phone systems. This is especially difficult for businesses that work with international customers. VoIP systems make it easy for companies to communicate with customers located anywhere while reducing concerns over cost.

Unified and Streamlined Operations

Using a VoIP system, companies can more easily keep track of customer calls and service requests, ensuring that customers are never overlooked and avoiding communication delays. Regardless of whether a customer calls, faxes, or sends an email, a VoIP system will keep employees are aware of attempted communications at all times.

Reduced Stress Among Employees

If employees experience stress, they become less productive, have trouble focusing on the tasks they need to complete, and are more likely to make mistakes. VoIP can help alleviate stress by automatically transferring calls to workers who aren’t already occupied. Certain networks can even utilize automated interactive voice systems that prevent employees from having to constantly redirect calls and put customers on hold.
Improved Overall Customer Service

It can be easy for customers to get frustrated if they don’t get what they need when they need it. VoIP sends customers to the right department the first time based on their individual needs. Both customers and employees waste less time on calls this way, and management of calls improves.

Make Telecom Easier for Both Employees and Customers

VoIP technology gives employees the tools they need while allowing customers to contact representatives to address any questions or concerns with ease. Customers will walk away satisfied, and employees will be able to better manage their time and communicate with customers effectively, allowing them to do their job more efficiently.

These are some of the many reasons VoIP systems are beneficial for businesses on both the employee and customer end. Ultimately, this technology makes customer and employee communications easier than ever.