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Leaving Your Cloud VoIP Provider Can Be Easy

VoIPParting ways with a vendor is something all businesses have to do at one stage or another, yet the process can be extremely complex. If you don’t make plans for what to do at the end of a contract, you’ll find the workload intensifies and interruptions in service are likely to occur. When it comes to cloud Voice over IP (VoIP), you can’t afford any downtime.

For that reason, it’s important to have a few key things in place before you even begin your contract with a cloud VoIP provider. No matter how great you think the relationship is going to be, things can still go wrong. The sales person may change; the tech support that you like so much might go to another vendor; the provider is acquired by another that doesn’t approach customer care the same way. Any of these things are possible and can turn a star provider into a disappointment very quickly.

To that end, here are a few things to have in place before you sign on the dotted line:

Points of Measurement – What will indicate to you that you’re getting the service you selected? Is it all about uptime, quality, or a combination of the two? Make sure you outline expectations and include them in the SLA.

Regular Reviews – It’s important to examine the points of measurement on a regular basis and compare them with the SLA. Determine how often you will review these outcomes with your cloud VoIP provider to ensure they are held accountable.

Continuity of Operations (COOP) Plan – This type of plan actually lays out what will happen in the event that you do switch providers. It determines who is responsible for what and the timelines by which any actions will take place.

Renegotiation strategy – This is something you’ll want to have regardless of your relationship with the provider. It’s important to protect your rights at all stages, especially the end. Establishing pricing and performance thresholds for what constitutes a justifiable change in vendors will help you lay the groundwork.

The goal of putting these steps in place is to ensure you have options when it comes time to change your cloud VoIP provider. Know the analytics of your current arrangement and your expectations at all times. When reviewing with your provider, hit on those things that matter to you and your bottom line. If they aren’t responsive, you know it’s time to do something different. If you’ve completed these steps, you’re ready to start researching other providers to determine if a switch makes sense.

When you’re ready to start that process, call us at T2. We have relationships across the cloud VoIP provider industry and can help you assess potential partners and whether or not they will be a good fit. Plus, we’ll help you when it’s time to pull the plug. Talk to our experts first to ensure you never go without the service you need.

SD-WAN Is Providing the Connection Necessary for Cloud Migration

SD-WANWide area network (WAN) has been a beneficial tool, but as cloud technology becomes more prevalent, companies need more flexibility and better performance. A software-defined wide area network (SD-WAN) provides the fast connection speed and management visibility that enterprises want.

Why You Need More Than WAN

There are several factors influencing the interest in SD-WAN versus the continued use of WAN. Enterprises need more flexibility as they expand cloud resources, driven by a customer-focused view of business goals. The best and most user-friendly customer interfaces are through apps that run in the cloud, so in order to remain competitive, companies are implementing cloud software.

Another factor contributing to demand for SD-WAN is the increased need for bandwidth. Employees are dependent on mobile access to networks. In some cases, workers carry a company device plus a personal one, so from the time they enter the building, businesses are often supporting more bandwidth than initially planned for.

How SD-WAN Answers Your Network Concerns

Software-defined networking (SDN) increases the agility of your overall network system by decoupling the control plane (the control and decision-making surrounding your traffic) from the underlying traffic forwarding, also known as the data plane. SD-WAN applies the principles of SDN to WAN in order to connect medium and large corporations’ branch offices to data centers, headquarters, and to the private and public cloud where software applications are housed.

SD-WAN is gaining serious momentum with enterprises. The ability to have a new branch up and running quickly as companies expand, the increased need for mobile technology, and the migration to the cloud are all making SD-WAN an increasingly appropriate means to gain better agility and flexibility.

IT professionals are frustrated with WAN’s inability to handle cloud-era technology with the speed and performance necessary to support cloud applications. SD-WAN accesses multiple types of connections between locations, data centers, and cloud sources to allow for greater speed, increased productivity, and better management of bandwidth requirements.

One consideration that makes SD-WAN an attractive alternative to growing enterprises is that it doesn’t require a complete overhaul of the network, nor does it demand a major investment in hardware. Instead, SD-WAN can be implemented gradually, utilizing the existing WAN configuration as you transition to an SD-WAN structure.

As more services transition to the cloud, it’s important to have the network you need for optimal performance, speed, and infrastructure management. You also need a partner you can trust. Call us today at T2 to find out which types of solutions are the best fit for your company’s current and future requirements.