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How 5G Broadband Will Improve Unified Communications

Wireless, Unified CommunicationsThe unified communications experience could significantly improve with the advent of 5G wireless broadband infrastructure, expected to hit the market in 2020. There’s excitement across the industry, with many anticipating that faster speeds and expanded coverage could be just the beginning. 5G may also create a launching point for new technologies.

Among unified communications subscribers, the expected launch of 5G will add significant improvements for mobile users:

Better voice and video: Unified communications gives office dwellers a significant improvement in voice quality over traditional private branch exchange (PBX) systems, but mobile employees have not enjoyed that same advantage. With the implementation of 5G wireless broadband, however, mobile users will appreciate better voice and video quality for improved communications.

Robust mobile experience: While much of the workforce is on the move and doing business anytime and from anywhere, the experience can be a bit inconsistent. Most companies push through and don’t let this affect whether they are encouraging employees to work in a mobile setting.

Once 5G is in place, mobile broadband will be on more equal footing with unified communications in the office. Connections will be consistent and reliable, eliminating drops in coverage. The connection will also be richer, integrating unified communications with key business applications available through the cloud. While some businesses already make mobile productivity a focus of their workforce environment, the launch of 5G will expand this focus and introduce it in companies that have needed a more reliable and rich mobile experience.

Connection with artificial intelligence (AI): The use of 5G broadband wireless will support unified communications as it integrates AI technology. Mobile employees will be able to set up AI support for routine customer questions. The introduction of 5G will also integrate with digital assistants that will be able to schedule appointments and set up reminders with relevant information.

The connection with 5G is anticipated to feature data-transfer rates from 10 to 20 gigabytes per second, which should result in 10 to 100 times faster connections than those experienced with 4G. This will provide the infrastructure to create game-changing innovations like an AI assistant that can assess a problem, perform a full analysis, then report back to a mobile employee through a video connection or quick chat.

Want to know more about the benefits expected with the launch of 5G wireless broadband connection? Talk with our consultants at T2, where we can not only discuss 5G, but also help you make the most of your current unified communications system.

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