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How 5G Broadband Will Improve Unified Communications

Wireless, Unified CommunicationsThe unified communications experience could significantly improve with the advent of 5G wireless broadband infrastructure, expected to hit the market in 2020. There’s excitement across the industry, with many anticipating that faster speeds and expanded coverage could be just the beginning. 5G may also create a launching point for new technologies.

Among unified communications subscribers, the expected launch of 5G will add significant improvements for mobile users:

Better voice and video: Unified communications gives office dwellers a significant improvement in voice quality over traditional private branch exchange (PBX) systems, but mobile employees have not enjoyed that same advantage. With the implementation of 5G wireless broadband, however, mobile users will appreciate better voice and video quality for improved communications.

Robust mobile experience: While much of the workforce is on the move and doing business anytime and from anywhere, the experience can be a bit inconsistent. Most companies push through and don’t let this affect whether they are encouraging employees to work in a mobile setting.

Once 5G is in place, mobile broadband will be on more equal footing with unified communications in the office. Connections will be consistent and reliable, eliminating drops in coverage. The connection will also be richer, integrating unified communications with key business applications available through the cloud. While some businesses already make mobile productivity a focus of their workforce environment, the launch of 5G will expand this focus and introduce it in companies that have needed a more reliable and rich mobile experience.

Connection with artificial intelligence (AI): The use of 5G broadband wireless will support unified communications as it integrates AI technology. Mobile employees will be able to set up AI support for routine customer questions. The introduction of 5G will also integrate with digital assistants that will be able to schedule appointments and set up reminders with relevant information.

The connection with 5G is anticipated to feature data-transfer rates from 10 to 20 gigabytes per second, which should result in 10 to 100 times faster connections than those experienced with 4G. This will provide the infrastructure to create game-changing innovations like an AI assistant that can assess a problem, perform a full analysis, then report back to a mobile employee through a video connection or quick chat.

Want to know more about the benefits expected with the launch of 5G wireless broadband connection? Talk with our consultants at T2, where we can not only discuss 5G, but also help you make the most of your current unified communications system.

Millennials and Unified Communications: What’s the Connection?

shutterstock_328634297The U.S. Bureau of Labor Statistics predicts that Millennials are likely to comprise 50% of the national workforce by 2020, and as much as 75% by 2025. Businesses are beginning to recognize that these individuals are valuable in many ways, including the effective adoption of unified communications (UC) technologies.

UC uses tools such as instant messaging, email, and video chat in a single platform that allows employees to more easily communicate with each other from nearly any location. The main influence behind the increase in UC adoption is the Millennial generation.
How Millennials Are Changing the Landscape

Millennials have benefited from instant communication technology that allows them to easily connect with individuals from any location at any time. Many Millennials are used to this technology out of the workplace, so it’s natural for them to want to utilize that same innovation on the job. This means that if employers want to appeal to the Millennial generation, implementing UC systems is a necessity.

A study published by Bentley University found that 77% of Millennials think that more flexible work hours would result in greater productivity, with 40% relating the same belief regarding remote and virtual work. Also according to the study, many stated that they would be willing to sacrifice pay and promotions in exchange for increased flexibility. The nine-to-five system is becoming obsolete as a result.
Pros and Cons of Unified Communications

There are many reasons for businesses to implement UC. It allows organizations to employ people from nearly anywhere in the world, and retain a dynamic work schedule that helps maintain a consistent workflow. Businesses that operate without any kind of UC system face the risk of falling behind the competition and deterring Millennials—an increasing majority of the workforce.

On the other hand, UC doesn’t come without its risks. Ransomware and hacking attacks are some of the many threats that businesses face, but they can more easily avoid these issues with an effective security system that includes a reliable backup plan.

Ultimately, utilizing UC in business operations can prove invaluable to a business, encouraging Millennials to remain productive and become a part of the company’s success. Without a UC system, companies close themselves off to this lucrative generation.

Cloud-Based Unified Communications: A New Direction for IT Leaders

shutterstock_75581158It’s no surprise that IT leaders are exploring better ways to communicate effectively and efficiently. Communication lies at the heart of today’s collaboration-driven enterprise environment and organizations of all stripes have an ever-growing need for smooth and seamless information delivery across the corporate spectrum.

When it comes to the next generation of unified communications (UC), the cloud promises to play an expanded role in creating a more efficient and customer-centric medium for delivering agile and streamlined services.

The Cloud as a Gateway to Converged Solutions

More IT departments are paying closer attention to how end users utilize apps and features. As a result, there’s been a growing trend toward centralized UC deployments that harness the cloud’s numerous capabilities. For example, UC within the cloud can supplement or even supplant a number of non-cloud counterparts, including telephony, instant messaging, and mobile device management (MDM).

Meanwhile, the move toward service and support-oriented roles in IT has made the cloud all the more compelling within the enterprise environment. For instance, the simplified implementation features from cloud-based UC suites make it possible for tech leaders to embrace an operational expense footprint. It’s a move that could help enterprises realize improved gains in their bottom line while redefining their infrastructure.

The advent of the cloud-based UC suite is a trend that’s showing no signs of letting up anytime soon. In fact, a recent Research and Markets: Global Unified Communications Market Report predicts an increase in hosted UC deployments over a five-year period, with gains reaching as much as 14 percent CAGR by 2019.

Streamlined Delivery Methods

Cloud-based UC deployments also offer a way to utilize streamlined delivery methods, most notably the popular “as a service” method. UC as a Service (UCaaS) promises a streamlined, more agile way of offering high availability among end users. This is true whether enterprises adopt single-tenancy, multi-tenancy or hybrid approaches to app availability.

The focus on cloud-based UC deployments makes economic sense to many enterprise leaders. In addition to built-in training and support apparatuses, IT departments can afford to devote fewer resources toward purchasing and maintenance tasks. This helps tech departments free up additional resources for other major projects.

As UC and cloud developments converge, enterprises should take the opportunity to maximize their communications investments with the latest in network tools. Cloud-based UC deployments offer the perfect focal point for tech leaders to build a highly productive and collaborative environment for their workforce.

Unified Communications Systems Enrich Corporate Teamwork

CollaborationAdvances in communication technology are creating new ways for corporate teams to work together effectively, even when they are in different locations. One of the most effective methods of enhancing business collaboration is through utilizing Unified Communications (UC) systems.

Businesses adopting a UC strategy can further enhance UC effectiveness with these tips to improve collaboration:

Centralize Communications

An advantage of cloud-hosted unified communications is that data can be centralized into one database. This eases collaboration and ensures client histories are always available in one place. Session Initiation Protocol (SIP) trunking can further enhance collaboration by providing high bandwidth capacity that facilitates multiple, data intensive activities such as video conferencing.

Use the Cloud

Unified communication systems can be hosted on either private or public clouds, which can be easily accessed from diverse locations. Cloud-based services also enable employees access using personal smart phones and tablets, a helpful feature for businesses adopting Bring-Your-Own-Device initiatives.

Private cloud solutions remain within the organization’s firewall, but may not offer the same level of unfettered access as a public cloud UC solution. Both solutions offer users greater security, especially with regard to disaster recovery and data backups.

Identify Core UC Needs

Unified communications gives companies many options, including videoconferencing, desktop sharing, instant-messaging, and VoIP telephony. Before launching into UC, it’s a good idea to consult with reputable UC consultants to identify those services that will enhance specific business processes. These processes should be chosen for initial introduction.

Measured and Systematic Implementation

Start with a few features then gradually implement other features over time. For example, many companies start with audio and videoconferencing, instant messaging and VoIP then introduce unified messaging. This sequential approach is beneficial because it allows employees time to adapt to the new technology and reduces incidences of passive resistance and avoidance.

Benefits of Employee Training

As with any new technology, the implementation of appropriate training greatly enhances the success of unified communication systems. It’s wise to initiate training at an early stage before the new technology goes live and to follow this up with refresher training once employees start using the new features.

An article that appeared in the magazine, Campus Technology, reported that the transition to UC was easiest for those organizations that started training before implementation. In part this was because many employees felt the introduction of UC represented a significant change to their working environment.

UC Enhances the Work Environment

Unified communication technology greatly enhances collaboration among teams, especially those that are geographically separated. Although many employees may be broadly familiar with the features of UC, it is important that the introduction UC is well organized. A coherent introduction will allow employees to become proficient in the new technology.