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What an IT Manager Can Do to Bridge the Gap Between IT and the C-Suite

The C-suite often misunderstands the priorities of the IT manager, but there are steps IT can take to bridge the gap.How an IT manager views the enterprise is often different from the view of the executives in the boardroom. It makes perfect sense, because executives are viewing the scope of the business with a wide lens, and the IT manager’s perspective is colored by the specific needs and role of technology in business operations.

The impact of this disconnect is that IT may not receive the support it needs to keep the enterprise moving forward at the pace necessary to gain a competitive edge. Executives may have a limited understanding of how decisions made in the IT division may help or hinder them in a variety of ways.

A recent survey highlighted this challenge with results including the responses of C-suite employees and IT managers from large enterprises. It found that conversations between IT and executives need to go beyond simply discussing budgets for hardware and infrastructure to support network needs.

The key findings of the survey included:

  • Most companies continue to use on-premises security solutions and plan to spend more on them in the future, despite the ready availability of cloud options.
  • Most of the respondents plan to continue to rely on Virtual Private Networks (VPNs) for handling increasing bandwidth requirements.
  • The majority of both C-suite executives and IT managers agree that changes need to be made to handle network requirements, but may disagree on how this should happen.
  • Among IT executives, 80 percent were not confident that data exchanged over mobile connections is secure, but only 56 percent of C-suite executives share that view.

Securing mobile data transfer is a critical topic as the remote workforce continues to grow. The difference in perspective means that executives may not have a clear picture of what’s necessary for managing network security when it comes to mobile use. Boardroom executives are woefully misinformed about the level of security needed to protect mobile data and the increased pressure on bandwidth needs because of mobile devices.

The scope of the survey included topics broader than just mobile security plans, but this area highlights the challenges an IT manager faces in communicating the needs of their department to get adequate support.

For instance, despite the major increase in bandwidth demand due to mobile device use and the advance of the Internet of Things, most of the companies surveyed said that they would increase their investment in VPN, rather than choosing a cloud gateway option. Some enterprises are relying on a mix of cloud and on-premises gateway solutions.

IT managers struggling to get the support needed for bandwidth requirements and security must change the way they communicate with board members. Avoid words like “latency” or acronyms like VPN or MPLS. Instead, speak in terms that highlight the perspective of the executive, such as performance issues and how they impact the customer or other end user.

In addition, simply talking in terms of cost savings when it comes to cloud solutions often makes a big difference in the conversation between executives and IT. Both groups are motivated by reducing costs, so this can be a good starting place.

T2 is the bandwidth-boosting partner who can ensure that enterprises have access to the connectivity provider that best meets location, pricing, and service level requirements. Contact us today for an initial appointment.

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