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What an IT Manager Can Do to Bridge the Gap Between IT and the C-Suite

The C-suite often misunderstands the priorities of the IT manager, but there are steps IT can take to bridge the gap.How an IT manager views the enterprise is often different from the view of the executives in the boardroom. It makes perfect sense, because executives are viewing the scope of the business with a wide lens, and the IT manager’s perspective is colored by the specific needs and role of technology in business operations.

The impact of this disconnect is that IT may not receive the support it needs to keep the enterprise moving forward at the pace necessary to gain a competitive edge. Executives may have a limited understanding of how decisions made in the IT division may help or hinder them in a variety of ways.

A recent survey highlighted this challenge with results including the responses of C-suite employees and IT managers from large enterprises. It found that conversations between IT and executives need to go beyond simply discussing budgets for hardware and infrastructure to support network needs.

The key findings of the survey included:

  • Most companies continue to use on-premises security solutions and plan to spend more on them in the future, despite the ready availability of cloud options.
  • Most of the respondents plan to continue to rely on Virtual Private Networks (VPNs) for handling increasing bandwidth requirements.
  • The majority of both C-suite executives and IT managers agree that changes need to be made to handle network requirements, but may disagree on how this should happen.
  • Among IT executives, 80 percent were not confident that data exchanged over mobile connections is secure, but only 56 percent of C-suite executives share that view.

Securing mobile data transfer is a critical topic as the remote workforce continues to grow. The difference in perspective means that executives may not have a clear picture of what’s necessary for managing network security when it comes to mobile use. Boardroom executives are woefully misinformed about the level of security needed to protect mobile data and the increased pressure on bandwidth needs because of mobile devices.

The scope of the survey included topics broader than just mobile security plans, but this area highlights the challenges an IT manager faces in communicating the needs of their department to get adequate support.

For instance, despite the major increase in bandwidth demand due to mobile device use and the advance of the Internet of Things, most of the companies surveyed said that they would increase their investment in VPN, rather than choosing a cloud gateway option. Some enterprises are relying on a mix of cloud and on-premises gateway solutions.

IT managers struggling to get the support needed for bandwidth requirements and security must change the way they communicate with board members. Avoid words like “latency” or acronyms like VPN or MPLS. Instead, speak in terms that highlight the perspective of the executive, such as performance issues and how they impact the customer or other end user.

In addition, simply talking in terms of cost savings when it comes to cloud solutions often makes a big difference in the conversation between executives and IT. Both groups are motivated by reducing costs, so this can be a good starting place.

T2 is the bandwidth-boosting partner who can ensure that enterprises have access to the connectivity provider that best meets location, pricing, and service level requirements. Contact us today for an initial appointment.

How Enterprise Security Differs From SMB Security Measures

Many small- to medium-sized businesses (SMBs) are experiencing an increase in challenges where cybersecurity is coSecurityncerned. This is due in part to the growing use of mobile devices as well as cloud applications and infrastructure that are putting strain on those organizations. Therefore, the topic of enterprise security is becoming more mainstream than ever before.

Should SMBs follow the lead of larger organizations, which tend to focus on protecting data rather than just endpoints? Netwrix recently completed a study that suggests the need for a more pointed focus on what’s going on with on-premise systems as well as cloud-based systems and the various mobile devices associated with an enterprise.

Specific Challenges

It’s hard to argue against the challenges that most SMBs cite as reasons why they don’t implement more cybersecurity strategies – it’s all about staffing and budgets. The Netwrix study found that for SMBs, the IT department is responsible for cybersecurity because most of those businesses don’t have a separate security department working to protect their data.

However, these challenges aren’t exclusive to SMBs – most organizations face staffing and budgeting challenges. Of note is that enterprises often cite difficulty in supporting their complex infrastructures as a concern, which is not as common with SMBs.

The Pain Is Shared

When security is lacking, every part of the business is affected. IDG estimates that nearly 30 percent of SMBs have security positions that go unfilled. For enterprises the numbers are even higher, with around 43 percent of organizations having at least three open positions.

Despite the differences in approaches to cybersecurity and the appearance that enterprises might be better equipped to handle threats, Netwrix found that enterprises are at no less risk of an attack than SMBs.

It appears that SMBs are beginning to adopt more data-centric approaches to their security. They’re also trying to get more visibility into the activity of users in an effort to be more proactive and less reactive to cybersecurity issues.

At T2, we’ve studied the various threats out there today and are fully committed to assisting our clients in security, connectivity, and reliable services. Our robust solutions will ensure your enterprise security is covered. Contact us today to discuss your needs and ways you can improve strategies for better, safer business growth.

It’s Becoming Harder to Come up With Reasons Not to Choose Cloud

CloudWhen you first heard about replacing your on-premises software with a cloud solution, you likely had some of the common fears shared by other business decision makers. How could cloud storage safely guard your data? Wouldn’t you put your IT division out of a job? Where exactly was all your information going to be stored?

As cloud offerings have expanded and pioneering companies took the dive into cloud solutions, it has proven to be a cost-effective and flexible software environment, and a more secure storage option for your data in many situations. Here are a few of the reservations that are no longer limiting adoption, making the future of cloud technology even more promising:

Flexibility: Introducing a cloud solution into your software mix gives you a product that is easily adaptable to your business needs. As you hear about features that integrate well with your cloud system, implementation is just a phone call and a quick update away. Adding business units or completing an acquisition is no longer an IT nightmare with the flexibility of the cloud.

Cost: This is an area that requires caution. If you start asking around, you’re sure to hear a story of ballooning cloud costs that were a significant disappointment after promises of reduced software costs. Overall, though, you should experience some cost savings. Cloud solutions require little-to-no hardware investment and because they are subscription based, you’re never paying for extra users. Be prepared for ongoing support and subscription costs.

Staffing: Selling an IT team on a move to the cloud required a lot of fast talking at first. After all, why would an IT professional get excited about a software solution that might eliminate their job? The reality is that IT is still critical for supporting your software, but their roles pivot from managing updates and fixing glitches to optimizing the infrastructure and operations that support storage and manage bandwidth.

Security: You need to evaluate your cloud choice for its security features, but while this was formerly the biggest concern about a shift to the cloud, it’s not a problem for many who have adopted cloud software. In some cases, the security support exceeds anything a company can host with an on-premises storage solution.

Accessibility: One of the best features of cloud software is its accessibility for smaller enterprises. At first, it was assumed that the cloud would be championed by the big guys and then filtered down to smaller businesses, but small- to mid-size companies are experiencing access to the same great software tools at their own subscription size.

If you still have reservations about a transition to the cloud, talk to our consultants at T2. We can help you work through any concerns you have and ensure you have reliable network connectivity with access to the most advanced technology at prices that fit your company’s budget.

How Top Insurance Companies Are Pushing Digital Innovation

Digital InnovationNew leaders in the insurance industry continue to invest in and drive digital innovation, which is particularly apparent in Europe. When research firm Pierre Audoin Consultants (PAC) surveyed 200 mid- to large-sized insurance companies in Europe, the company discovered that they are adopting a number of different strategies across the enterprise.
Paving the Way for Digital Innovation

Because of the appointing of new CEOs across 70% of Europe’s biggest insurance companies within the last 18 months, businesses are integrating more innovative IT strategies. As a result of the recent threat to traditional insurers from innovations in startup, manufacturing, telecommunications, and utilities companies, many insurers have taken steps to avoid becoming irrelevant.

Out of the 200 senior business and IT executives that PAC spoke with, 84% have developed formal innovation strategies with dedicated budgets and teams behind them.
The Need for Improved Customer Engagement

One of the biggest motivators behind digital innovation is the demand for better customer engagement, which is true for many industries. Mobile apps are one of the innovations made over the years that have helped improve customer relations and boost loyalty, subsequently increasing customer spending. PAC found that 60% of the insurers surveyed reinforced the need for improved engagement with customers, making it their core focus regarding digital innovation.

Learning from Retail Banking Companies

One industry that can teach insurers how to be more technologically innovative is the retail banking sector, which has gone from lagging in customer engagement to becoming one of the most tech-friendly industries. Many retail banking firms have developed and deployed mobile apps that make operations much more convenient for customers.

Insurance companies have also since transformed from firms with poorer customer experiences to those making waves through innovation. For instance, one free app that has made a difference is known as Trov, developed by Axa Insurance. This app allows customers to easily insure individual possessions using a smartphone, which was an impossible task not long ago.
Potential Obstacles that Insurers Still Face

Innovations may be taking place within the insurance industry, but there are still certain issues that these companies face. Some companies that PAC surveyed cited stringent regulation as the largest obstacle preventing innovation, while one-third stated that outdated infrastructures and technology have been the biggest problems. Others also mentioned that a majority of their business applications are capable of supporting future digital innovation strategies.

Despite the existing shortcomings, insurance companies will likely continue to evolve as they adapt to the digital age, implementing mobile apps and cloud-based communications.

Advantages of BYOD

BYODThe edge that small companies have over larger ones is they can move faster and aren’t bound by restrictive agendas. Small businesses will more likely allow employees to work on the device of their choice. It’s a win-win for the owner and staff members who enjoy flexibility in the workplace. Here’s a deeper look at how bring your own device (BYOD) programs help streamline businesses.

BYOD Cuts Costs

The most obvious advantage to BYOD for a company is that it saves money. The company won’t have to invest in as many computers or software licenses, as workers are responsible for bringing their own laptops, notebooks, and smartphones. The firm will not have to keep upgrading hardware and software, and it will cut costs on security.

One of the most valuable advantages to BYOD is that it provides the company with a safety net in case of a power outage or other disruption. Not everyone will be affected by the same network conditions. Businesses will be able to redirect IT personnel to focus on cost efficiency.

Evidence of Successful BYOD Strategies

Harrison Associates is a health care organization that embraces the BYOD concept. By allowing employees to bring their own devices and providing them with IT support, the company has been able to attract experienced talent.

The firm has used a formal BYOD solution that includes Parallels Remote Application Server (RAS) as a more affordable alternative to shared systems management software Citrix. This solution has led to a reduction in support calls and downtime. Another advantage is that it allows employees to see all applications in one area.

Another organization that has enjoyed success with device flexibility is independent mobile games developer Hutch, led by CEO Shaun Rutland. His policy has been to let employees get their work done with the least amount of friction. Some of the cloud services that help shape the company’s communications are Google Apps for Business, Dropbox, GitHub, Slack, and Atlassian.

The company offers maximum device policy flexibility that includes security and management for its workers. Many of them connect and do assignments as needed. The result is a more confident and productive workforce with less than 3% staff turnover.

Terms and Agreement Language

The best way to secure a commitment from employees that they will comply with company policies is by issuing them a Terms and Agreement form to sign. Their signature will confirm that they have read and understand the policy. The form should specify who pays for communications devices and services and who is responsible for damages that may occur to a device.

One area that is essential to address is setting a policy for personal and professional use. Some companies use software that splits a device into two separate compartments. Employees will be expected to not mix work and personal data. The terms should specify devices, job roles, and security requirements. It should also explain remote policies on network use and disciplinary action for not meeting requirements.

How Learning Sales Can Help IT Teams

t2-jan-blog-2Disruption of emerging trends constantly keeps the IT industry alert — or at least it should in certain cases. Some of the buzz terms that define new developments in technology include Internet of Everything, digital transformation, and microservices.

Meanwhile, the cloud, containers, and the Internet of Things (IoT) appear to be established norms that aren’t going away. Furthermore, many companies aspire to integrate downloadable applications with their services. Here are reasons computer consultants need to balance focus on these developments with sales.

Innovations vs. Distractions

One of the biggest challenges of the tech support industry is to sort between meaningful innovations and marketing distractions. Is it necessary to devote time to every trend, such as the consumerization of IT? It actually depends on the goals, resources, and clientele of each provider, since there are multiple ways to resolve any specific problem.

Making the field more complicated is the niche branding of “as a Service” concepts that have been inspired by the SaaS boom. The question becomes: how much time should firms that market themselves as tech experts spend on learning trends that may have little effect on their markets?

The answer needs to stay close to the organization’s budget and the needs of existing clients. If a technology provider invests too much in new technology, this can drain the budget or lock in clients it cannot efficiently serve. Too much focus on how to manage multiple data streams can lead to diminishing returns, which is why it helps to specialize in certain areas while still offering broad packages.

Many times new technology is redundant and merely introduces new semantics to the industry. AWS EC2 instances, for example, essentially equate to VMware vSphere virtual machines (VMs). Even for the most experienced tech talent, this proliferation of variations can create confusion while draining resources on learning subtle differences in these services. One of the best ways for tech professionals to filter through this cutter is to learn sales.


What Tech Pros Should Know About Sales

Although IT and sales are often considered separate professions, learning sales helps tech experts adopt valuable skills that can enhance their careers by influencing colleagues and technology within the companies they work for. Understanding the sales process gives tech professionals an edge in problem solving when they deal directly with customer needs. It helps them communicate and see through marketing hype better instead of thinking in terms of technical jargon.

Here are basic sales steps that can help tech pros advance their careers by making better decisions for customers:

  1. Set the stage for expectations and resource needs by focusing on solving a problem instead of promoting features.
  2. Master solutions by knowing the differences in when and where to apply them.
  3. Improve consistency and control by applying the solution to a process.
  4. Deliver persuasive presentations that point toward clear and logical decisions.
  5. Move the pitch forward by focusing on the end result.
  6. Emphasize value while weighing costs attributed to time and labor.
  7. Be conscious of time and attitude factors that influence mindset.

Even though there’s an industry stereotype that tech support and sales don’t mix, it’s advantageous for tech support teams to develop sales skills, which can contribute to customer satisfaction as well as enhance their careers. The more skills they can bring to their organizations, the better career opportunities they will have.

Securing the Right Levels of Encryption

EncryptionIn a business environment where workplace collaboration is now considered the norm, how are consumer-focused companies implementing end-to-end security? According to industry experts, many commercial entities are simply emulating the security infrastructures of companies like Apple and WhatsApp.

To combat unsolicited messaging and foreign intrusion, Apple revamped its security infrastructure to protect all its iPhone users and data. Similarly, WhatsApp amended its messaging technologies so that no one could access messages except for end-user clients. These changes have served as models for businesses wishing to incorporate stronger levels of encryption for their communications technologies.

Issues with Encryption

While encryption is now commonplace for collaborative efforts, it is still not easy for companies with cloud-based messaging and communications. This is due to the following obstacles:

  • Cloud technologies are consistently changing and evolving, resulting in newer encryption modules that must be adopted and implemented by subscribers.
  • Cloud-based services are now adding more features, including bots, artificial intelligence, and even third-party integration.
  • The above-mentioned features are simply known as “valued additions”. However, this means that third party vendors will still have full access to user data and content.

To tackle this form of “accepted intrusion”, companies in the cloud are looking for stronger and more durable forms of encryption. In fact, they are seeking codes and programs that will protect user data and transmissions from even recognized vendors and services providers. In an industry that is blanketed with so many forms of encryption, is it possible to secure the right balance between content access and privacy?

Encryption Solutions in a Nutshell

There is no concrete answer to the current encryption dilemma. However, IT experts still play a pivotal role in encrypting codes and establishing access, eligibility, and defense for messaging programs. In other words, companies cannot go either way with encryption; not too insecure, but also not too clamped down. They must collaborate to find common ground and acceptable levels of encryption for all parties involved.

To that end, businesses should use fully locked down end-to-end consumer messaging tools. This means companies can take advantage of existing encryption and security codes without investing in other paid messaging apps.

Enterprise Messaging Providers

While WhatsApp seems to be a plausible solution, it is not the only program in town. Enterprise messaging providers also feature end-to-end encryption databases for all messaging platforms. However, services like Slack and HipChat are designed to be less strict when it comes to recognized intrusion. The latter includes IT involvements, especially during periods of downtime and maintenance. Certain clients may also have access to these internal chat databases, which can seriously impact privacy. With this in mind, user content and data can still be breached, and hackers may easily be able to intrude as well.

Green Tech—The Future of the Data Center

t2-december-2In the past few years, there has been an incredible surge in data center construction around the world. Companies like Microsoft, Facebook, and Amazon are spending huge amounts of capital to build them in places like Singapore, Taiwan, and Tokyo. The reason for this unprecedented growth is the expanding global need for both business and personal connections.

However, the amount of energy used to operate data centers is extreme. According to the U.S. Department of Energy, data centers are “the energy hogs of the computing world,” and a study released in June 2016 found that “US data centers consumed about 70 billion kilowatt-hours of electricity in 2014… representing 2 percent of the country’s total energy consumption… equivalent to the amount consumed by about 6.4 million average American homes that year.”

This type of energy consumption places huge drains on global infrastructures. Therefore, a push to develop energy-efficient data centers is at the forefront of IT concerns.

The Definition of a Green Data Center

Green data centers are those that are designed for maximum performance and efficiency, using a minimal amount of resources. Basically, that means that all of the hardware (the mechanical, electrical, and computing equipment) is arranged and operated in a way that reduces the environmental impact of the data center. There are a number of energy-saving strategies used to reduce consumption in data centers, including:

  • Low emission building materials
  • Water reuse and recycling systems (much water is required for cooling purposes in these industrial-scale facilities)
  • Alternative energy technologies (new cooling systems, photovoltaics, and innovative heating units)

Reducing energy consumption at the data center does more than help our environment; it offers OPEX reductions for the owners.

Current Data Center Condition

Over the last decade, there has been an incredible surge in the need for industrial facilities housing large amounts of server and other hardware equipment. Designed specifically for the needs of electronics, these structures require massive amounts of environmental and security controls. However, their proximity to users does determine certain latency issues. Therefore, the abundance of affordable smart devices and increasing ranges of connectivity, combined with a plethora of new “as-a-service” offerings, has generated high demand for more data centers around the world.

The fact that cloud connectivity presents a number of cost-saving and performance improvement strategies for enterprises has also contributed to data center expansion, and even the number of providers who are “born in the cloud.” According to Gartner, IT is projected to shell out nearly $1 trillion over the next five years transitioning to cloud computing services. That type of infrastructure will depend on more data centers for support.

Green Futures

Data center development has increased, and likewise the energy required for operation. The good news is that the global commitment for developing more green facilities is strong. By investing in conservation and reuse equipment, providers will be able to transfer the savings on to the end user. In addition, although the initial capital expenditure is higher than traditional construction, a green data center delivers measurable ROI and long-term reductions in operating costs.

How to Determine if Cloud or On-site Video Conferencing Is Ideal

Video ConferencingPrior to purchasing video conferencing services, businesses should consider the differences between cloud and on-premises services to determine which type of service is ideal for them. As video conferencing continues to evolve and become increasingly streamlined over time, costs have decreased and these services have become more accessible to the average user.

There are two main ways for businesses to utilize video conferencing. The first is to keep video conferencing operations on-site with everything located within the workspace, while the second is to outsource it to a third party provider that deploys it as Software as a Service (SaaS) via cloud storage.

What Is Included in Video Conferencing Solutions?

Both cloud-based and on-site video conferencing services include many of the same components, but there are some differences between their capabilities.

  • Recording and Streaming – Both on-premises and cloud-based video conference calls can record and stream conferences, but while on-site services keep data within their own network, cloud services store data on third-party servers. Service level agreements (SLAs) can help businesses determine how data is stored and in what locations. Business owners also need to consider the total cost of ownership as it pertains to data storage and network traffic.
  • Multipoint Conferencing/Bridging – The great advantage of multipoint conferencing, or bridging, is the ability to include a large number of sites on a single call. The number of available users will vary from vendor to vendor, but typical on-site multipoint conferencing will allow anywhere from 12 to 120 users on one call, while cloud services often allow 25 to 50 users, with little to no call limits for the latter.
  • Firewall Configuration – One of the limitations of on-premises video conferencing is the need to setup firewalls prior to making calls beyond the business’s network. Configuring a firewall can be complex, requiring users to take multiple factors into account. Cloud-based services can help companies avoid this issue entirely, allowing them to connect nearly anywhere with internet connectivity.
  • Centralized Network Management – Another advantage of cloud-based services is streamlined network management, with the ability to update software and address books and manage problems with the network through an automated process.

When On-Site Video Conferencing Is Appropriate

On-premises video conferencing was a much more popular choice for organizations when it was the only method available. Today, companies utilizing this type of conferencing the most are large organizations that place security as a top priority, such as government agencies or businesses that handle large amounts of confidential client information.

However, on-site video conferencing also requires a lot of resources that many businesses simply don’t have, particularly smaller companies with minimally staffed IT departments. Unless the business has the ability to handle all of the details surrounding on-premises conferencing, this method isn’t ideal.
When to Choose Cloud-Based Video Conferencing

Cloud technology is constantly evolving, and cloud-based services are becoming less expensive over time. They are highly scalable to meet the needs of small to large businesses, with fixed costs available to maximize predictability of expenses. These services also include plenty of automation to reduce the need for a large and consistently attentive IT team.

When choosing between on-site and cloud-based video conferencing services, businesses should consider their unique requirements.

Factors to Consider When Choosing Between Colocation and Cloud Services

shutterstock_328634297When it comes to storage options, colocation and cloud services both offer tremendous cost savings for budget-minded businesses in need of an affordable and effective data storage solution. However, there are a number of pros and cons for businesses to consider as they determine which solution offers the best fit.

Consider Talent and Equipment

Businesses that already have considerable IT talent may consider the choice between colocation and cloud hosting from a cost/benefit point of view. Businesses with the skill set and budget to purchase and maintain their own equipment may see colocation as a better fit for their needs. The cost of leasing shared data center space may be more reasonable than building and maintaining in-house server space, especially when power and cooling costs are factored in.

On the other hand, businesses with a limited IT talent pool may find colocation to be a tremendous burden on staff and a drain on resources. In cases like this, cloud hosting may prove to be a more attractive option.

Room for Growth

As long as a business has the equipment budget and IT talent, colocation can offer an extremely scalable option for quick growth. However, some businesses may find it more financially advantageous to purchase additional storage in smaller increments from a cloud hosting provider.

Although the majority of cloud providers are flexible enough to accommodate fast growth among businesses, others may assess additional fees and penalties for clients who scale up heavily.

Compliance Requirements

Businesses that are required to comply with HIPAA, SOX, and other regulatory requirements should consider the risks of non-compliance when choosing between colocation and cloud hosting.

Colocation places the burden of compliance on internal IT staff, whereas most cloud providers are experienced with handling compliance issues. Colocation can also expose businesses to compliance-related liabilities, which could reach up to millions of dollars in penalties and lost business in the wake of a failed audit.

Assistance and Support Options

Support options for colocation and cloud hosting services can vary among providers. Some offer genuine 24/7/365 service, while others offer support that’s strictly limited to business hours. It’s crucial for businesses to consider their support needs before committing to a particular provider.

Some colocation providers offer “a la carte” services that provide on-demand assistance with installation, maintenance, and upgrade tasks. These services can be advantageous during periods when internal IT staff is unable to attend to those tasks.

For businesses interested in colocation, on-demand support services can be affordable for intermittent periods. However, heavy reliance on on-demand support could result in costs that exceed that of a hosted cloud.

Uptime Requirements

When it comes to near-100% uptime, self-managed hosting options may not offer the best choice unless the client has the IT experience to enforce data availability. Cloud hosting providers, on the other hand, can offer uptime guarantees that ensure continuous access to critical data. Businesses should make sure that their chosen provider has an established track record of meeting or exceeding their stated uptime guarantees prior to finalizing a service level agreement (SLA).

In the face of tight budgets, businesses are under pressure to keep their IT infrastructure intact using existing resources. These and the above mentioned issues may factor into a company’s choice between colocation and cloud hosting.